Vicoria's Secret

Have you ever wondered what Victoria's Secret was/is? I think I can tell you. It's their return policy!
I recently purchased a $44 bra from Victoria's Secret. It said clearly on the tag "hand wash". I would normally pay attention to something marked hand wash, but I own a few Victoria's Secret bras, and my roommate owns several as well and neither of us EVER hand wash our bras. So I happened to machine wash this particular bra and it ended up coming out of the wash a giant lumpy mess, and I was unable to reshape it back to normal. It was completely ruined. So I took it back to the store, with the receipt and was promptly told that not only would they not be able to return it, they wouldn't even exchange it, because it so clearly says hand wash on the tag. Now, if I had never heard of a person machine washing their bras before and I machine washed mine, I could see it, but considering that I have the absolute knowledge, first hand, that nothing like this has ever happened before, I have to keep pressing the issue. My entire point was that no $44 piece of cloth should do what my bra did in the wash! Victoria's Secret is obviously a huge, worldwide company and I know for a fact that they would not be losing out on any money by exchanging my deformed bra. I started to get frustrated so finally the girl called over the manager and after some coercing they agreed to exchange my bra, but only with the explicit understanding that I could not machine wash this next bra and expect them to exchange it again. And I got a detailed tutorial on how to hand wash things (which I definitely did NOT need) and I was sent on my way. I am still rather annoyed at how the whole transaction went down and I am pretty sure I am going to stop buying my bras there. My roommate said she's also had problems with returning/exchanging things there in the past. Not to mention one time when Becky and I got a great laugh out of the girl meticulously wrapping Becky's newly purchased sweatpants with many layers of tissue to protect them from the rain, on a clear 85 degree day. Anyways...just a word to the wise. Maybe think twice before buying from there, especially if you aren't sure about your purchase.